Excellence in Creating Precision BBQ Products is our passion and we measure that passion for grilling by how we deliver Trust, Service, Quality and Comittment to our customers.
Customer Feedback Meter
That's why at Suterra Outdoor Products, we strive for excellence in everything we do. Although we realize we cannot please everyone, we are dedicated to making sure each customer experience is the best possible. So we decided to make their feedback the matrix in which we measure ourselves by.
Great qusestion, glad you asked.
The information which the cunstomer feedback meter comes from our customer's feedback. That feedback was imputed into a program which executed a series of Stemming Algorithms in Tapestry Global's proprietary Text Mining applications, to initate and Organic Natural Language Processing (ONLP) systems through their both their Iterative with Full Matrix Information Retrieval (IFMIR) system and their Recursive Information Retrieval (RIR) system*. Four Perceptual factors were used (Trust, Service, Quality and Comittment) in analyzing all the customer feedback. Based upon that analysis, the scores represented were derived.
* = Due to the fact that the analysis was conducted upon extremely subjective information there may be a +/- 2.55% margin of error
"All of our products are indivudally handcrafted at our factory by skilled metal artisans and craftsmens. Our quality standards ensures that each and every one of our products will exceed our customer's expectations from start to finish."
- The Argentine designs include fire brick sides and floor, single flywheel and grate design, no doors but include a barrier plate, and are available in 36" to 60" cart and non-cart versions.
- The Argentine Bracero configurations include fire brick sides and floor, single flywheel and grate design, feature a 70/30 split between the grill grate and lock rack for burning logs into embers. Standard sizes 48" to 96" are offered in both cart and non-cart styling.
- The Santa Maria line of grills feature many options of which to choose, i.e. door configuration, flywheel finish color, fuel grates and ashpans or fire brick configuration. Styles reflect single or dual grate and flywheel combinations and range from 30" to 96 " both cart and non-cart styling.