Returns

If in the unlikely event there is the reason to return a Sunterra Outdoor product, please communicate by email to info@sunterra-international.com. First, please review our Warranty Page before initiating a return.

Sunterra Outdoor Products also reserves the sole right to distinguish between burn-out, rust, misuse, or problems arising from neglect of reasonable and necessary care and maintenance. Owners presenting claims will be required to provide proof of purchase by way of the original purchase receipt and registration certificate. This warranty is not transferable.

This is our Standard Return Policy. Items covered by this policy (those products for which Sunterra International, LLC. states "This item may be returned for a replacement or refund within 30 days only") must be returned to Sunterra International, LLC. within 30 days of the invoice date for this policy to apply.

Please review the special notes specific for your product:

Grill unit, Grill Cart, Casters, Rotisserie units or General Accessories not related to the grill unit:

A defective Grill unit, Grill Cart, Casters, Rotisserie units or “General Accessories not related to the grill unit” that is returned for a replacement may be repaired or replaced at Sunterra International, LLC.'s sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Grill unit, Grill Cart, Casters, Rotisserie units or “General Accessories not related to the grill unit” please contact our Customer Service Department at 877.972.2628
This is our Replacement Only Return Policy. 
Items covered by this policy (those products for which Sunterra International, LLC. states "This item may be returned for a replacement within 30 days only") must be returned to Sunterra International, LLC. within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.
  • Manufacturer Only Return Policy
  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

This is our Manufacturer Only Return Policy. 
Items covered by this policy (those products for which Sunterra International, LLC. states "This item cannot be returned for a replacement or refund") cannot be returned to Sunterra International, LLC. These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. 
  • Consumable Product Return Policy
  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. 

Defective or damaged products that state "This item is covered by Sunterra International, LLC.'s International Return Policy" must have an RMA number issued by Sunterra International, LLC. within 15 days from the delivery date for this policy to apply. In the event a product is returned that is not defective, the product will either be returned to the customer or the return shipping cost initially covered by Sunterra International, LLC. will instead be deducted from the refund amount along with any necessary restocking fee that may apply. To file a return, please contact Sunterra International, LLC. customer service via email or live chat.

More About Us

At Sunterra Outdoor Products, we strive to be known as the company that cares for our customers and shares in the passion and the satisfaction that our customers gain from using our products. Our mission, is to deliver the highest-quality BBQ products that caters to the ever increasing demands of the discriminating culinary individuals and professionals.

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