Order Tracking
Order Status Inquiry
For order status updates... please send an inquiry to support@sunterra-international.com
The sales cart system, manufacturing and fulfillment process are not linked together for status updates.
Due to the overall size and weight, we use freight carriers for delivery.
- When scheduled for pick up you will receive an image of the crate, BOL copy and Carrier info.
- Tracking information is assigned at pick up, transmitted to the carrier and then overnight to our logistics company.
- After we receive notice, you will be sent a pro# and tracking link.
Please allow 2 to 8 days for transit. Once you have the tracking number and carrier information you can get in touch with them, however all carriers will call to schedule a delivery date and time. They just don't show up!
ROTISSERIE kits are ordered and shipped directly from the supplier when the grill is picked up for transport.
A few examples of our packaging.
More About Us
At Sunterra, we strive to be known as the company that shares in the passion and the satisfaction that our customers gain from using our products. Our mission, is to deliver the highest-quality BBQ products that caters to the demands of the discriminating culinary individuals and professionals.