For order status updates… please send an inquiry to support@sunterra-international.com

The sales cart system, manufacturing, and fulfillment process are not linked together for status updates.

We use VALLEY FINAL MILE transport for delivery.

• When scheduled for pickup, you will receive an image of the crate, and BOL copy.
• When picked up, you will be contacted by the Valley Final Mile customer service, and sent an email with instructions, updates, and a tracking link.
• Once you have the tracking number and shipment information, you can monitor your shipment through the Public and Final Agent tracking program. 
• The Customer Experience process is outlined in the Valley Final Mile information document below. 
• Please allow 4 to 14 days for transit. (Day of pickup and weekends are not included)

Rotisserie kits are ordered and shipped directly from the supplier when the grill is picked up for transport. 

A few examples of our packaging.